What must insurers provide to mitigate claims issues?

Insurers must provide clear communication with claimants to mitigate claims issues because effective communication is crucial in ensuring that claimants understand the claims process, their rights, and what is required from them. By being transparent and responsive, insurers can foster trust and clarity, which reduces misunderstandings and potential disputes over claims. Clear communication also helps to set proper expectations regarding the timeline and outcome of claims, ultimately leading to improved satisfaction for both the insurer and the claimant.

This approach enhances the overall efficiency of the claims process, helping to streamline resolutions and address any concerns or questions that may arise promptly. By focusing on clarity in communication, insurers can effectively minimize claims-related frustrations and the potential for claims disputes.